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About Us

Thank you for using TicketRush. By using the Ticketrush.co.za website, mobile application, or related services (collectively, “Service”) owned by TicketRush (the “Company”), you hereby agree to be bound by these Terms of Service (“Terms”) in full and without modification.

These Terms were last modified November 24, 2016 .

1. General
(a) - The Company reserves the right to update, replace or change the Terms at any time and without notice. The newest version of the Terms will be posted on the Service. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms. Continued use of the Service after any such changes shall constitute your consent to such changes.

(b) - The Company reserves the right to terminate your Account (as defined below) at any time and for any reason, with or without notice. The Company may refuse service to any user.

(c) - The Company may discontinue the Service or any aspect thereof at any time and without notice.


2. Your Account
(a) - In order to use all of the features of the Service, you may be required to register for a user Account (the “Account”). You agree to keep your Account password secure and to be responsible for all actions and purchases made through your Account. You further agree that:

- You are at least 16 years of age.
- You have never been banned from the Service.
- All information you submit to the Service, including your full legal name, valid email address, and other information, is accurate, complete, and truthful, and will at all times be kept updated.
- You will not share your Account with any other person. Your Account may only be used by one person. A single Account shared by multiple people is not permitted.
- You are responsible for all text, images, videos, sound clips, or other content (collectively, “Content”) posted by your Account. You will not post Content that is illegal, offensive, or designed to harass any other person.
- You will not use the Service to violate the intellectual property rights of any other person.
- You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).
- You will not hack, reverse engineer, decompile, index, scrape, misuse, or interfere with the Service, its network, or its users.
- You will not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company.
(b) - We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

(c) - Verbal, physical, written or other abuse (including threats of abuse or retribution) of any The Company customer, employee, member, or officer will result in immediate account termination.

3. Service
(a) - The Service functions as a marketplace that allows ticket or entry seller users who are hosting events (“Sellers”) to sell tickets or entries directly to purchaser users (“Purchasers”) for the Seller's events (“Events”). The Company does not host, endorse, or have any affiliation with any of the events. By hosting or attending an event, you acknowledge and agree that the Company will not be held responsible for the event.

(b) - Technical support is only provided via email, phone, and live chat on an as-available basis.

(c) - You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

(d) - You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.


4. Payments
(a) - The Company supports multiple payment methods to facilitate online payments through the Service, including (but not limited to) iVeri, Instanst EFT and 3D secure (collectively, “Payment Providers”). Sellers use their existing account with any of the supported Payment Providers. For

(b) - The Company will automatically charge a service charge per transaction (adjusted at the initiation of your event and determined solely by the Company).

(c) - The Company will absorb credit card processing fees as part of the commission fees charged to the event account holder. These will be deducted in full prior to pay out to client.

(d) - Payments made through other payment provider or payment methods (including but not limited to electronic fund transfers, check or cash) may be offered in the sole discretion of the Seller for any Event. In such cases, the Company will forward an invoice for collection of the fees owed by the Seller. Invoices will be sent via email to the Seller's registered email address on a monthly basis and are due and payable within 15 days of receipt of the invoice. In case of non-receipt of payments, the Company may terminate the account including all current events and might also take other measures to recover the dues as appropriate.


5. Refunds and Cancellations
(a) - Because the Service is merely a marketplace for Sellers and Purchasers, the Company does not offer refunds for any purchases made. Sellers may set their own refund and cancellation policies for their Purchasers. Purchaser must contact Seller directly for refund and cancellation requests and information. Purchaser shall request a refund from the Seller responsible for the Event in question within 72 hours of the Event end date. UNDER NO CIRCUMSTANCE WILL COMPANY BE RESPONSIBLE FOR ANY PAYMENT, REFUND, OR CANCELLATION DISPUTE BETWEEN SELLER AND PURCHASER.

(b) - Purchasers and Sellers will not be refunded any service charges or credit card processing fees even in the event of refunded tickets, except as provided for in this Section 5(b).

- The Company will refund service charges for test orders.
- The Company may, in its sole discretion, offer refunds of the service fees for Events that are cancelled if such event payments were processed with a Payment Provider. The Company will refund both the service fees and not credit card processing fees for Events that are cancelled if such Event payments were processed with TicketRush.
- Sellers must contact the Company directly to request any refund under this Section 5(b). Purchasers must contact Sellers to arrange for refund requests.


6. Limitation of Liability and Disclaimers
(a) - The Service is provided without any warranties, guarantees, or representations of any kind, including any warranties of fitness for a particular purpose or merchantability. Without limiting the foregoing, the Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

(b) - Sellers, and not the Company, are solely responsible for hosting, promoting, planning, and conducting the Events. In no event shall the Company be liable to any person (including Purchasers and Sellers) for any direct, indirect, incidental, special, punitive, exemplary or consequential damages whatsoever, including without limitation, legal expenses, loss of business, loss of profits, loss of revenue, lost or damaged data, cost of substitute goods or services, losses arising out of (i) any Event or (ii) the Service being inaccessible, or failure to realize expected savings or any other commercial or economic losses arising out of or in connection with these Terms, even if the Company has been advised of the possibility of such loss or damages, or such losses or damages are foreseeable.

(c) - As a Purchaser, you agree to use caution when attending or participating in any Event. You acknowledge and agree that the Company does not screen, vet, or otherwise endorse any Event and that the Company is merely a marketplace. The Company cannot be, and is not, responsible for safety at any Event.

7. Indemnification
(a) - You agree to indemnify, defend and hold harmless the Company, its affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your involvement or attendance at any Event; (b) your breach of these Terms or the documents referenced herein; or (b) your violation of any law or the rights of a third party.


8. Chargebacks and Additional Payment Terms
(a) - The Company will collect all receipts of ticket sales on behalf of the Seller and deduct all applicable fees and charges as stated in our pricing section. The Company will transfer all payments to you electronically to your Bank account registered with us.


9. Intellectual Property
(a) - You acknowledge that any intellectual property used on the Service or by the Company is property of its respective owner and that no license, assignment, or sale of intellectual property has been offered to you. You agree not to use any of the intellectual property associated with the Site or Company, or derivatives thereof, including the name “TicketRush”, for any purpose other than those expressly permitted in this Agreement. The Company reserves all rights to its all intellectual property.

(b) - The Service may utilize certain third party software, scripts, and applications ("Third Party Applications”) to deliver functionality to users. Your use of the Service is subject to the respective terms of use and licenses of all Third Party Applications.

(c) - You grant the Company a perpetual, irrevocable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense any public material you post to the Site or share with the Company.

10. General
(a) - The failure of the Company to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and the Company and govern your use of the Service, superseding any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms).

(b) - If any dispute arises between you and the Company during your use of the Service or thereafter, in connection with and arising from your use or attempt to use the Service, the dispute shall be referred to arbitration. The arbitration proceedings shall be in the English language and the place of arbitration will be Johannesburg, South Africa. These Terms shall be governed by the laws of the State without regard to the principles of conflicts of law.

(c) - Notices to you may be made via either email or regular mail. The Service may also provide notices of changes to the TOS or other matters by displaying notices or links to notices to you generally on the Service.

(d) - Questions about the Terms of Service should be sent to info@ticketrush.co.za